Cancellation & Refund Policy

SIMSON SOFTWARES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. SARBOnline is a software service: subscriptions, implementation and support. Under this policy:

1. Cancelling a subscriptionMonthly subscriptions may be cancelled at any time and end at the close of the current billing cycle. Annual subscriptions may be cancelled with effect from the next renewal date. Access to the service continues until the end of the paid period, and your data is available for export during that time.
2. Cancelling an order before work startsCancellations of implementation or professional-services orders will be considered only if the request is made immediately after placing the order and before any work has begun. Once set-up, migration or training has started, the work completed to date is chargeable.
3. Service not providedIf we are unable to provide a Service you have paid for, you are entitled to a refund of the amount paid for that Service. Raise the claim within the period stated in your order or, where none is stated, within 30 days of the scheduled start.
4. Reporting a problemIf the Service received does not match what was agreed, bring it to the notice of our Customer Service team within 7 days. The team will investigate and take an appropriate decision, which may include a correction, a credit or a refund.
5. Refund processingRefunds approved by SIMSON SOFTWARES PRIVATE LIMITED are processed within 16 to 30 days to the original method of payment.
6. Third-party productsWhere a third-party product or service is supplied with a warranty from its provider, warranty claims are to be referred to that provider.

Questions about a refund?

Contact our support team at simson@simsononline.com or +91 734 11 00 734 and we will be happy to help.